1.877.470.RACK

Terms and Conditions of Product Sales

I. Return / Order Cancellation Policy

All returns and order cancellations must be approved by ESS Group prior to any return. You will be informed of any applicable restocking fees or restrictions at the time of the return or cancellation request. Product returns may be denied by ESS Group. Please contact ESS Group at sales@ess-group.com as soon as it is decided that the product needs to be returned or the order needs to be cancelled. Please include your order number, name, phone number and reason for the return. Items need to be returned in original crate or packaging, along with the return authorization from ESS Group. All return shipments must be prepaid and will be refused and returned if shipped collect.

II. Pricing

All listed prices do not include freight, handling fees, taxes, and are subject to correction or change without notice

III. Payment

All online orders accept Visa, Mastercard, Discover, American Express or PayPal. For customers with established ESS Group credit, payment terms are per the established credit terms.

IV. Freight Policy

All freight prices stated are F.O.B. origin, unless otherwise specified. ESS Group will ship UPS when appropriate. If an item can ship UPS, the UPS ground shipping cost is quoted. All other shipments are shipped by your preferred carrier or ESS Group can provide you for an estimate from our preferred carriers. ESS Group does not ship prepaid. All motor freight shipping charges will be determined once the product is received at your facility. If you specify your own freight carrier, all products ordered will be shipped freight collect with the freight carrier you specify. Your freight carrier will bill you for the cost of shipping according to their terms of service. For motor freight shipments not shipped freight collect, ESS Group will charge you for shipping once the product is received by you, and you agree to pay all shipping costs. If you have payment terms established with ESS Group, you will be invoiced for the shipping and handling amount. Otherwise, your credit card or PayPal account will be charged the shipping and handling amount once the shipping and handling amount is determined, and you agree to such charges and expressly agree that ESS may charge the shipping costs to your credit card or PayPal account. You are responsible for receiving the delivery at your facility. Your loading dock receiving abilities can affect your shipping charges. ESS Group provides an online freight calculator to give you an estimate of shipping costs. This price is only an estimate and can change at any time due to the volatility in shipping rates. Your actual shipping cost will not be determined until the product is received at your facility.

V. Lead Time

Lead time stated for a product is the typical lead time for the product to be shipped from our manufacturer’s facility. It does not include transit time. The lead times are “typical” and dependent upon manufacturers in stock product at the time of order. An ESS Group representative will notify you of the anticipated ship date at the time of order.